So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. Subscribe to Calgary for all the latest and greatest stories. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. To use your Travel Bank credit when booking online: Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. Any remaining cost can be paid with WestJet dollars or a credit card. Please see our supported browsers. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. Find links to Travel Bank credit information, standard change/cancel fees and travel terms and conditions. Five us have YLW-MCO-YLW booked for mid April 2020, obviously cannot go now even if we wanted to, After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. If you’ve cancelled your flight, see our change/cancel policy. For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. **Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry. If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly. But some travel agents aren't happy. Refunds are still permitted inside of 24 hours from original booking. Now that's where the term eligible plays a key role - at this point of time WestJet considers eligible fares or tickets to be those that they as the airline cancelled - not those that were cancelled by the customer even if it was just a proactive measure. Even if WestJet converted your flights to a travel bank credit you can get a refund if you are eligible. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees. Given the volume of cancellations during this time, we are not providing refunds through the call centre. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. In an email to Narcity, a WestJet spokesperson wrote that the airline has started processing refunds to the original forms of payment for some international trips that were cancelled due to COVID-19. The browser you are using is not supported. We are currently processing refunds … British Columbia's Supreme Court has approved a class-action lawsuit against WestJet's policy of issuing travel credits with a one-year expiry date. "We are proactively contacting those guests with eligible flights who have already had their refund processed to Travel Bank to allow them this additional option," the WestJet … Guests who are eligible for a refund have been contacted, for flights cancelled that were scheduled to depart up to October 31. Cancellation after 24 hours of the ticket purchase We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. For something they would have likely had to do in that timeframe anyway. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Has anyone had first hand experience or success in having Westjet agree to actually refunding fares as opposed to travel bank credit? Air Canada took to Twitter to call out WestJet’s “misleading statement,” pointing out that Air Canada has been refunding refundable fares. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. The email you received when your Travel Bank credit was created, will include the expiry date for your credit. I contacted Westjet and was told that We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights. We’ve started to proactively reach out to guests with Vacations cancelled by WestJet starting with departure dates in March through to April 24 and will be working forward. Subscribe . If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. The clock starts again after your credit has been extended by WestJet. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. Please see our supported browsers. Select your flights and continue to the payment step. 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