From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. Selecting the right payment partner is one of the most important decisions you face as the owner of a small business. The liability of the member is limited. Online, in person, in-app or over the phone: we've got you covered with simple solutions and integrated options. Copyright© year     | Elavon Financial Services DAC.  Registered in Ireland with Companies Registration Office. 1850 20 21 20 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. To help you get started accepting payments with Elavon, we have everything you need - from card terminal installation to protecting your business and setting yourself up to view your account online. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. We build payment partnerships with banks, financial institutions, ISOs, software vendors and payment gateways in every corner of the world. Start using Elavon. Customer Service. Thank you for getting in touch. We use cookies to collect information about how you use www.elavon.co.uk . Please try again or contact the sales team at 0800 028 1662. The report from Elavon also identified a growth opportunity in eCommerce, which many British SMEs have yet to tap. Hi Kenneth, I understand you did speak to someone from our customer service team earlier today, and were sent our customer satisfaction survey following this call. Our approach is simple: one provider for every payment need. The liability of the member is limited. We’ll support your growth ambitions with affordable, flexible payment solutions that help you reach the customers you need to serve, and the markets you need to be in. Monday - Sunday. Aimed at reducing payment fraud and improving security for consumers and businesses across the European Union, this industry-wide change is being introduced by law from 14th September 2019. Stay up to date with industry news, developments in technology and changes in regulation. ... United Kingdom branch registered in England and Wales under the number BR022122. Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. Elavon Financial Services DAC. Accept all major card, contactless and mobile-wallet payments. Onboarding. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it. With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools. You can change your cookie settings any time. Customer Story Bagel Boys. Available 24/7. Luxembourg: +32 78 18 99 78. The Netherlands: 020 20 36 664. Please have your Merchant ID (MID) number ready whenever you call us. Sorry, an error has occurred in the form submission. We use cookies to collect information about how you use www.elavon.co.uk . From fast food to fine dining, we deliver smart, flexible payment solutions to businesses in every corner of the food and drinks industry. In a nutshell. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes. The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop. Registered in Ireland – Number 418442. Luxembourg: +32 78 18 99 78. Our multi-currency features let international customers see prices and fees, and even pay, in their home currencies. We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. We’ll work with you to deliver an affordable, easy-to-implement payment solution that meets your commercial needs, and connects you with your online customers all over the world. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Customers want a payments provider that puts service, reliability and security first. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. 0345 850 0195 UK. I would give negative 14,000 stars if I could. Reply from Elavon Ireland Hi Greg, all of our fees and charges are clearly presented in the Schedule of Fees of the contract. European Customer Complaints Handling Process. Ready to take your business online? This is the amount that Elavon is withholding after closing our account over a year ago. Learn more here. We welcome feedback - good and not so good. Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement. We build our IPS to handle the challenges of an evolving payments landscape, and help our partners around the world meet their customers’ changing needs. Sent us an email saying they wanted information about our accounts and to respond within 10 days to stop our accounts being frozen bearing in mind these questions were already asked when we opened the account. UK SME Pulse. For over 30 years, we’ve worked side-by-side with airlines to deliver payment solutions for customers around the world. Installing the terminal is simple. Elavon is one of the largest merchant account services in the world, processing in excess of £1 billion each year for over 1.2 million merchants.. The Netherlands: 020 20 36 664. Customer Service. Elavon offers a 24/7 support phone line for its current clients, but this channel is not sufficient to qualify it as a top-rated merchant account provider for customer service. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Absolutely terrible customer service… Absolutely terrible customer service and communication. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. UK 0345 604 2329. As an industry-leading provider, we help you deliver the exceptional payment experience your customers look for, every time they shop with you. ... United Kingdom branch registered in England and Wales under the number BR022122. Elavon is part of U.S Bank’s payment services division. Fast payment to your bank account. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Brexit. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Despite these services, online reviews are very critical of the quality of customer service. From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. We use this information to make the website work as well as possible and improve our services... You've accepted all cookies. The Solution. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you. Explore our range of scalable payments solutions, ready to support your business as it expands. We’re trusted by thousands of businesses across the UK. Despite these services, online reviews are very critical of the quality of customer service. To help you get started in processing card payments for your business, here are three things you need. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Complying with PCI standards is good evidence that you're complying with GDPR. As a small business, choosing a payment partner is one of the most important decisions you’ll ever make. Ireland 1850 924 177. Online, face to face, over the phone or on the move: our payment solutions let your customers choose how they pay. Customer Service. Available 24/7. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business. Customer Enquiry Are you an existing customer? The site you requested may not be relevant in your area. One of Lupton’s loyal customers, an Elavon sales manager, offered to help the shop and find a payment solution that was right for them. As a long-time Elavon customer, owner John Lamb of Bagel Boys had two existing stores on two different point-of-sale (POS) systems. Wherever and however your business operates, give your customers a payment solution that goes beyond their expectations. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. 0345 850 0195 UK. ... https://www.elavon.co.uk. ... United Kingdom branch registered in England and Wales under the number BR022122. If you are a large corporate business, there’s no need for your card payment solution to be complicated. Accept all types of payments. Customer Services. United Kingdom branch registered in England and Wales under the number BR022122.Â, Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. If you require assistance with an existing account, please call our customer service line 24/7/365. Transform your business’ in-person payment process and take transactions to any corner of your business. Sent us an email saying they wanted information about our accounts and to respond within 10 days to stop our accounts being frozen bearing in mind these questions were already asked when we opened the account. The liability of the member is limited. The Payment Services Directive 2 (PSD2) requires Strong Customer Authentication (SCA) to be applied to all card transactions carried out in a face to face (card present) or in-store environment. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Our contact centre is available 24 … Accept all types of payments. Give your customers the choice to pay however they want. You can call us 24/7, 365 days a year. Elavon is keenly focused on our customer experiences. UK 0345 604 2329. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. We’ll be with you as your business grows: implement payment solutions that are designed to scale with you, work across multiple locations, and allow you to you manage multi-channel payments from a single, central point. Start using Elavon. Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon, global merchant acquirer and subsidiary of U.S. Bancorp (NYSE: USB), has agreed to acquire Sage Pay, a well-known and established payments gateway business in the United Kingdom and Ireland. Elavon UK is part of the British arm of the American company, Elavon, which was founded in 1991. 24/7 customer service. Available 24/7. Take payments from clients and customers in your office or on the go: explore our range of seamless, efficient payment solutions . YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Gift card transactions provide a better sales experience for both you and your customers while increasing your profit margin and creating return customers. Get quick and easy online access to statements, reports, account management tools, product alerts and more. The Netherlands: 020 20 36 664. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. The research revealed that UK SMEs feel broadly confident on their growth prospects, despite challenges such as Brexit, cashflow and customer retention. Offering a round-the-clock call elavon customer service uk, D18 W319, Ireland solution to be present to take payments clients... Your profit margin and creating return customers slow you down phone conversations, we 've received nothing false... One of the contract, universities, utilities and other public-sector entities can tailor our payment solutions that trust. Your issue further, please email convergehelpdesk @ elavon.com, the company processes over 3 billion transactions each,... 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